Our Services

Helpdesk Support – Answering user queries via phone, email, or ticketing system.

Basic Hardware & Software Troubleshooting Fixing software issues (e.g., application errors, system slowdowns). (Remotely)

Email & Connectivity Support – Assisting with Outlook/Teams issues, Wi-Fi, VPN, or internet connection problems.

Software Installation & Updates – Guiding users or remotely installing approved applications and patches.

Device Setup & Onboarding – Setting up new laptops, desktops, or mobile devices for employees.

Network Setup & Configuration – LAN, Wi-Fi, and VPN.

Firewall & Security Management – Protecting networks from threats.

Network Monitoring & Maintenance – Ensuring uptime and performance.

Troubleshooting & Support – Resolving connectivity issues.

Upgrades & Optimization – Improving speed, coverage, and reliability.

Needs Assessment – Engage with stakeholders to understand current challenges, processes, and goals.

Requirement Gathering – Document functional and non-functional requirements for IT systems or business processes.

Gap Analysis – Compare current state vs. desired future state to identify missing capabilities.

Solution Mapping – Recommend suitable technologies, systems, or process improvements.

Documentation & Sign-off – Produce clear requirement specifications (BRD) for management and vendor alignment.

Mailbox Configuration

Microsoft 365 Admin Setup

User Setup and Support

Password resets and Multi-Factor Authentication setup.

Microsoft Teams setup and support.

OneDrive setup and support, Exchange Online mail flow and rules.

Licensing and billing management.

Basic security and compliance review.

Outlook desktop and mobile configuration

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